Out of Warranty iPhone Replaced - Apple Rocks!
Apple is in a class of their own. Recently, I thought my out of warranty iPhone was dead and that I would have to buy a replacement. Then I got a tip from a friend about how good Apple's customer support is so I decided to test it out.
I went online to my local Apple Store (www.apple.com/retail/storelist) and setup an appointment to meet with one of Apple's Geniuses. I was greeted at the door and then told that I could browse around until they were ready for me. Within minutes I was sitting down at the Apple Genius Bar where I told the Genius that my iPhone would no longer power on. He took my iPhone and began running tests on it. Within about 5 minutes he informed me that he was going to replace the phone at no cost.
WOW, I was stoked since I was told by my local AT&T store that I was out of luck since it was outside of the 90 day warranty. I have to say that the experience I had at the Apple store was nothing short of exemplary. I am now a raving fan...Apple Rocks!
Labels: apple iphone, customer loyalty, customer support
4 Comments:
Oh!! We have it in writing now!!! Kayden Loves Apple...
Maybe we should have them replace my G5 Too!
Just wait until you see my new Macbook Pro! Then you will know I have really gone crazy.
It's all about "Apple Attitude". I have had two similar experiences with a MacBook Pro Battery and the Leopard Disc. Both issues were resolved "instantly" without question and to my total satisfaction ... makes me wonder why it took so many years on the other side of the fence!
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